Intercultural Skills and Communication for The Hospitality and Tourism Industry

INTRODUCTION AND NAVIGATION

1. Introduction to Course

2. Navigating the Modules

BASIC CONCEPTS OF CULTURE

Module 2.1 Introduction to Basic Concepts of Culture

Click here Module 2.1

Module 2.2 Approaches to Understanding Culture

Click here Module 2.2

Module 2.3 How our perception is influenced by Culture

Click here Module 2.3

Module 2.4 What do we mean by Culture and What Culture is NOT

Click here Module 2.4

Module 2.5 Observation vs Interpretation

Click here Module 2.5

INFLUENCES ON INTERCULTURAL INTERACTIONS

Module 3.1 Introduction to Cultural Dimensions

Click here Module 3.1

Module 3.2 Orientations to Identity

Click here Module 3.2

Module 3.3 Orientations to Status and Hierarchy

Click here Module 3.3

Module 3.4 Orientations to Rules

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Module 3.5 Orientations to Time and Process

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Module 3.6 Preferences for Communication Styles

Click here Module 3.6

STRATEGIES FOR BRIDGING CULTURAL DIFFERENCE

Module 4.1 Introduction to Strategies for Bridging Cultural Difference

Click here Module 4.1

Module 4.2 Awareness, Attitudes, Knowledge and Skills for Bridging Cultural Difference

Click here Module 4.2

Module 4.3 Practical Actions for Bridging Cultural Difference

Click here Module 4.3

INTERCULTURAL SKILLS FOR CROSS-CULTURAL ENCOUNTERS IN THE HOSPITALITY INDUSTRY

Module 5.1 Introduction to Intercultural Skills for Cross-Cultural Encounters in the Hospitality Industry

Click here Module 5.1

Module 5.2 Intercultural Skills for Enhancing Customer Satisfaction

Click here Module 5.2

Module 5.3 Intercultural Skills for Enhancing Workforce Productivity, Engagement and Satisfaction

Click here Module 5.3